JOBG is China's foremost game jobs information portal for China's game industry that offers a wide range of game jobs for China game developers, jobs for China game designers or other opportunities for game management and game operation talents in China. Overseas recruiters please contact us and we can post jobs on your behalf.
Duties and Responsibilities: - To work with team members on both Customer part and Community as below,
Customer support part: - To help and solve users reported questions from CS channels and report to game studio - Manage and collect users’ feedbacks from CS channel - Report for major questions and key CS metrics tracking Community part: - Manage most day to day outbound communications and key metric tracking - Create and maintain communications calendar including cross promotion among games - Fanblasts – write, post and manage international page management –scheduling communications with remote staff - Create and administer surveys & share results to studio - Contests - end to end creation and management - Events: work and support all studio live events - Translation: for each patch of new version to make the wording right and polished - Market research: be the market expert of your region, and bring exactly information for mobile and web marketing channels
Desired Skills & Experience: - Fluently in English/Dutch/French - 1 year and above experience in Customer Service, Community management from gaming or FMCG industry, preferable with Social Gaming experience - Computer skill with office and Photoshop 发邮件/打电话给我们时请说明您是在JOBG游戏智聘网上看到我们招聘此职位的